Table Of Contents |
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Questions And Answers
| Q: |
Can Recovery for Money repair my Money file? |
| A: |
The effective way to find out if a Money file is recoverable is to try the demo version of Recovery for Money on it. Visit the Demo page for a free copy of the demo.
Product specifications with lists of items recovered and not recovered is available at the Product Information page.
Note: Always backup your original corrupted Money file before proceeding with any recovery activity! |
| Q: |
What limitations does the demo version of Recovery for Money have? |
| A: |
The demo version recovers a limited number of rows in each table of the file. The remaining rows will contain "demo" in text fields and 123.45 values in currency-type fields. Full version of Recovery for Money will recover the demo-limited rows as well.
No additional records or tables or any other elements and features of the original corrupted file will be restored by commercial version of Recovery for Money if not present in demo output. |
| Q: |
I have tried the demo. How do I decide whether to purchase the full version of Recovery for Money? |
| A: |
Evaluating the results of demo recovery can help in making the decision. |
| Q: |
What are the differences between product licenses? |
| A: |
Details of current licensing scheme are described at the Licensing page. |
| Q: |
Why do results of recovery contain less data than the original Money file? |
| A: |
This is normal. The damaged parts of your Money file will convert to zero size on output. The other common reason of file size decrease is when some of features of the original file are not supported and therefore absent from the recovered file.
Demo-recovered file is smaller because it mostly consists of demo placeholders than actual data. |
| Q: |
Running Recovery for Money from command line (through Windows Start -> Run menu). |
| A: |
If your license type is Enterprise or Service, you can run Recovery for Money from command line and use these calls in your batch files. Standard version does not support command line. The format for command line call is:
mr.exe <original filename with path> "<path to directory to store the recovered file(s)>"
(without angle brackets).
Please note that the directory for recovered file(s) should be created before starting the recovery.
Command line mode supports patterns '*' (replaces group of symbols) and '?' (replaces one symbol).
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| Q: |
Upon running Recovery for Money on the corrupted file, a message stating "MS Money template error" appears. Is there a solution for this problem? |
| A: |
Try to download the complete archive of templates for Recovery for Money software and unpack them to the program directory where Recovery for Money is installed. After that restart Recovery for Money and process the corrupted file again. |
| Q: |
Does Recovery for Money restore corrupted MS Money backup files (.MBF)? |
| A: |
Recovery for Money is able to restore non-compressed Money backup files (.MBF). Note that the difference between compressed and non-compressed backups is in internal structure of the file only and not in the extension or any other visible features.
To check whether your particular backup file is possible to recover, use free demo version of Recovery for Money. |
Recovery for Money Error Messages
| Q: |
Recovery for Money Error: Internal Program Error message. |
| A: |
Run Recovery for Money in a logged mode and contact our support team with detailed description of the problem and the log file.
To create log file, please hold the SHIFT key while clicking the Recover button on the toolbar of Recovery for Money or selecting the Recover: item in the main menu. You can also press CTRL+SHIFT+R after launching Recovery for Money. |
| Q: |
Recovery for Money Error: Not enough disk space. |
| A: |
To fix this problem you need to set temporary directory to the drive with free space available (2-3 times of the original file size). Fix the Windows environment variable to use it. Do the following:
- Open System in Control Panel.
- On the Advanced tab, click Environment Variables, then click the name of the user variable (TEMP or TMP) you want to change.
- Click Edit to change value.
- Set path to the location where temporary data should be stored (e.g., e:\).
- Restart computer for changes to take in effect.
- Run the software again.
You can also use the special environment variable called OFFICERECOVERY_TMP to set the directory where Recovery for Money should store its temporary files. Use the method shown above to add/edit environment variable. |
Money Error Messages
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Product Guide |
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